Terms and Conditions

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

  • Reflection period: The period within which the consumer can exercise the right of withdrawal.

  • Consumer: The natural person who does not act for purposes related to their trade, business, craft, or profession and enters into a distance contract with the entrepreneur.

  • Day: Calendar day.

  • Duration transaction: A distance contract relating to a series of products and/or services, whose supply and/or purchase obligation is spread over time.

  • Durable data carrier: Any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

  • Right of withdrawal: The consumer’s ability to withdraw from the distance contract within the reflection period.

  • Entrepreneur: The natural or legal person who offers products and/or services to consumers at a distance.

  • Distance contract: A contract concluded as part of an organized system for distance selling of products and/or services without simultaneous personal presence of the entrepreneur and the consumer, using one or more means of distance communication.

  • Means of distance communication: A method that can be used for concluding a contract without the consumer and the entrepreneur being in the same space simultaneously.

  • Terms and Conditions: The present general terms and conditions of the entrepreneur.

Article 2 – Right of Withdrawal
The consumer has the right to withdraw from the agreement within 30 days without stating reasons. During the reflection period, the consumer shall handle the product and packaging with care.
If exercising the right of withdrawal, the consumer shall return the product with all supplied accessories, if reasonably possible in the original condition and packaging, according to reasonable instructions provided by the entrepreneur.

Article 3 – Applicability
These terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these terms and conditions shall be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the terms and conditions can be inspected and that they will be sent free of charge upon request.
If the distance contract is concluded electronically, the text of these terms and conditions can be made available electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not possible, the entrepreneur shall indicate where the conditions can be accessed electronically.
If specific product or service terms apply in addition to these terms, the consumer can always invoke the most favorable applicable provision in case of conflicting conditions.
If any provision of these terms is nullified or invalidated, the remainder of the agreement remains in force, and the invalid provision shall be replaced in mutual consultation by a provision that approaches the original as closely as possible.
Situations not regulated by these terms shall be judged in the spirit of these terms.
Unclear interpretations of one or more provisions shall also be interpreted in the spirit of these terms.

Article 4 – The Offer
If an offer has a limited validity or is subject to conditions, this will be explicitly stated.
The offer is non-binding; the entrepreneur may adjust or modify the offer.
The offer includes a complete and accurate description of the offered products and/or services to allow a proper evaluation by the consumer.
Images used by the entrepreneur are a truthful representation of the products and/or services.
Obvious mistakes or errors do not bind the entrepreneur.
All illustrations and specifications are indicative and cannot be grounds for compensation or dissolution.
Images of products aim to represent the products truthfully, but exact color matching cannot be guaranteed.
Each offer includes details regarding:

  • Any shipping costs;

  • How the contract is concluded and what actions are required;

  • Whether or not the right of withdrawal applies;

  • The method of payment, delivery, and execution;

  • The deadline for acceptance or the period during which the price is guaranteed;

  • Communication costs if charged differently than the basic rate;

  • Whether the contract is archived and how it can be accessed;

  • How the consumer can verify and correct provided information before concluding the contract;

  • Available languages other than Dutch;

  • Codes of conduct the entrepreneur complies with and how to access them electronically;

  • The minimum duration in case of a duration transaction;

  • Optional: available sizes, colors, materials.

Article 5 – The Agreement
The agreement is concluded when the consumer accepts the offer and complies with the stipulated conditions.
If the consumer accepts electronically, the entrepreneur immediately confirms receipt. Until confirmed, the consumer may dissolve the agreement.
The entrepreneur takes appropriate technical and organizational measures to protect electronic data transfer and ensures a secure web environment.
The entrepreneur may inquire into the consumer’s ability to meet payment obligations and may refuse orders with proper motivation.
Upon conclusion, the entrepreneur provides the consumer with information such as:

  • The physical address for complaints;

  • Withdrawal conditions or a statement of exclusion;

  • Warranty and after-sales service information;

  • Data from Article 4(3), unless already provided;

  • Termination requirements for agreements longer than one year or indefinite.
    For duration transactions, the above applies only to the first delivery.
    Each agreement is concluded under the condition of sufficient product availability.

Article 6 – Right of Withdrawal (continued)
When purchasing products, the consumer may dissolve the agreement without reason within 30 days.
This period starts the day after receipt of the product by the consumer or an authorized representative.
During this period, the consumer must handle the product and packaging carefully.
Upon exercising the withdrawal right, the consumer returns the product with all accessories, preferably in original condition and packaging, following reasonable and clear instructions provided by the entrepreneur.
Withdrawal must be communicated within 30 days after receipt, via written notice or email.
After notification, the product must be returned within 30 days.
Proof of return (e.g., a shipping receipt) must be provided.
If the consumer does not comply within the specified periods, the purchase is final.

Article 7 – Costs in Case of Withdrawal
The consumer bears the return costs.
Any amount already paid by the consumer will be refunded within 30 days of withdrawal, provided the product has been received back or conclusive proof of return has been provided.

Article 8 – Exclusion of the Right of Withdrawal
The entrepreneur may exclude the right of withdrawal for certain products if clearly stated prior to conclusion:

  • Products made to consumer specifications;

  • Personalized products;

  • Products that cannot be returned due to their nature;

  • Products that quickly perish or expire;

  • Products subject to market fluctuations beyond the entrepreneur’s control;

  • Single newspapers and magazines;

  • Media and software with broken seals;

  • Hygienic products with broken seals.

Article 9 – The Price
Prices of products and/or services will not increase during the offer validity period, except for VAT changes.
Products/services linked to financial market fluctuations may have variable pricing.
Price increases within three months are allowed only if due to legal regulations.
Price increases after three months require consumer's agreement and right to terminate the agreement.
All prices are subject to printing and typographical errors. No liability for such errors; delivery is not obligatory at erroneous prices.

Article 10 – Conformity and Guarantee
The entrepreneur ensures that the products/services meet the contract, specifications, and legal requirements existing at the contract date.
Manufacturer warranties do not affect consumer’s statutory rights.
Defects or incorrect deliveries must be reported in writing within 30 days.
Returns must be made in original packaging and in new condition.
Warranty does not apply if:

  • The consumer has repaired/modified the product;

  • The product has been exposed to abnormal conditions or treated contrary to instructions;

  • Defects result from government regulations regarding materials or quality.

Article 11 – Delivery and Execution
The entrepreneur exercises utmost care in accepting and executing orders.
Orders are executed promptly and within 30 days unless agreed otherwise.
Consumers are informed if delivery is delayed.
Consumers may dissolve the agreement in case of delay and are entitled to reimbursement.
Substitute products may be offered with clear notification.
Return costs for substitutes are borne by the entrepreneur.
Risk of product damage/loss remains with the entrepreneur until delivery to the consumer.

Article 12 – Duration Transactions: Termination and Extension
Termination:

  • Consumers may terminate indefinite agreements for regular delivery with a notice period of one month.

  • Consumers may terminate fixed-term agreements at the end with a notice period of one month.

  • Termination must be possible at any time, by the same method as agreement conclusion, with the same notice period the entrepreneur uses.

Extension:

  • Fixed-term agreements cannot be automatically extended.

  • Exceptions apply to newspaper/magazine subscriptions, with maximum three-month extension.

  • Agreements for indefinite extension must allow monthly termination.

Article 13 – Delivery and Execution
The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
The place of delivery is the address that the consumer has made known to the entrepreneur.
Subject to what is stated about this in article 4 of these general terms and conditions, the entrepreneur will execute accepted orders expeditiously but at the latest within 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot be carried out or only partially, the consumer will be informed about this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the contract without costs and is entitled to any compensation.
After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount that the consumer has paid.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and announced representative, unless expressly agreed otherwise.

Article 14 – Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in article 6, paragraph 1. In the case of a contract for the provision of a service, this period starts after the consumer has received the confirmation of the contract.
The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
In case of non-payment by the consumer, and subject to legal restrictions, the entrepreneur has the right to charge the consumer reasonable costs made known in advance.

Article 15 – Complaints Procedure
The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.
Complaints about the execution of the contract must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.
A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its choice, either replace or repair the delivered products free of charge.