Return Policy

Return Policy for ZAYA Mode

(A consumer is any natural person who enters into a legal transaction that is primarily not related to their business or professional activity.)

Information about Withdrawal

Right of Withdrawal
You have the right to withdraw from this agreement within 30 days without giving any reason.
The withdrawal period is 30 days from the date:

  • On which you, or a third party designated by you (who is not the carrier), takes possession of the goods, if you ordered one or more goods under a single order and they were delivered together.

  • On which you, or a third party designated by you (who is not the carrier), takes possession of the last item, if you ordered multiple goods under a single order and they were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. You can do this via email at: SUPPORT@ZAYA-MODE.COM.
You may use the attached model withdrawal form for this, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send us a message informing us of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal
If you withdraw from this agreement, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the standard delivery offered by us), immediately and no later than 30 days after receiving your withdrawal notice.
For this reimbursement, we will use the same payment method you used for the original transaction, unless explicitly agreed otherwise. In no case will this reimbursement incur additional costs for you.
We may refuse the reimbursement until we have received the returned goods, or until you have provided proof that you have returned the goods, whichever comes first.

You must return the goods to us immediately and no later than 30 days after the date you informed us of the withdrawal from the contract. The deadline is met if you send the goods back before the 30-day period expires.
The direct costs of returning the goods are at your expense.
You are only liable for the depreciation of the goods if this loss in value is due to handling of the goods that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions and Expiration of the Right of Withdrawal
The right of withdrawal does not apply to contracts:

  • For the delivery of goods that are not prefabricated and that are manufactured based on an individual choice or decision of the consumer.

  • For the delivery of goods that may spoil quickly or have a limited shelf life.

  • For the delivery of alcoholic beverages whose price was agreed upon in the contract but which cannot be delivered until at least 30 days after the conclusion of the contract and whose value depends on market fluctuations.

  • For the delivery of newspapers, periodicals, or magazines, except for subscriptions.

The right of withdrawal expires prematurely in the case of contracts:

  • For the delivery of sealed goods that are not suitable for return for health or hygiene reasons if the seal has been broken after delivery.

  • For the delivery of goods that, by their nature, are inseparably mixed with other goods after delivery.

  • For the delivery of audio or video recordings and computer software in a sealed package if the seal has been broken after delivery.

Example of a Cancellation Form
Please contact us via the following email address before returning the goods to us: SUPPORT@ZAYA-MODE.COM.
The return address on our packages is not our return address. Upon request, you will receive our return address via email.

If you wish to cancel the contract, please complete the form below and send it to us via email.

Cancellation Form
I/we () hereby withdraw from the contract concluded by me/us () regarding:

  • The purchase of the following goods (*)

  • The provision of the following service (*)

Ordered on: () ____________ / Received on: () ______________
Name(s) of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is submitted on paper):
Date: ______________

(*) Cross out what does not apply.